Everyday Purchases: Your Rights Explained

Description

The workshop Everyday Purchases: Your Rights Explained is an overview of consumer law based on a few scenarios. Participants learn about their rights with respect to exchanges and refunds, incorrectly displayed prices, warranties, and delivery delays of online purchases.

Note: Everyday Purchases is an introductory workshop on the legal aspects of your consumer habits.

Learning objectives

At the end of this workshop, participants will be able to:

• Identify their rights in certain situations related to their consumer habits. 

• Explain the basics of the price accuracy policy and legal warranty. 

• Identify the steps to take to solve a problem that arises when making a purchase. 

Workshop content:

The workshop is divided into five parts:

1. Pricing errors
2. Exchange and refunds
3. Warranties
4. Delivery delays for online purchases
5. Problem solving

Related content:

• The Consumer Protection Act: What It Covers | Éducaloi
• Solving Problems: Options for Consumers | Éducaloi
• The Consumer Protection Bureau | Éducaloi
• 5 Things to Know When You Shop | Éducaloi